Watch Exchange Inc.
Terms & Conditions
Effective October 22, 2026
These terms describe use of watchexchangeinc.com and direct purchases from Watch Exchange Inc., an independent watch reseller based in Orange County, California. Please review the listing, these terms, and your written transaction details before making payment.
Returns at a glance
In-stock watches: Three-day return policy from delivery or in-person pickup. The watch must be returned in the same condition in which it was received, with all included items.
Special-order and sourced watches: All sales are final once the watch is ordered on your behalf. The in-stock return window does not apply.
These policies do not limit rights or remedies that cannot be excluded under applicable law.
1. Listings, availability & purchases
Our website displays inventory and provides ways to contact us. Sending an inquiry does not reserve a watch or complete a purchase. Confirm availability, the exact watch, price, included items, payment arrangements, and delivery or pickup details with us in writing before paying.
Prices are in US dollars unless stated otherwise. Applicable taxes and any shipping or other agreed charges will be disclosed before purchase. Availability and listing prices may change before an order is accepted. If an error is discovered, we will explain it and obtain your agreement to any correction before proceeding; we will not substitute a different watch or charge a higher amount without your consent.
2. Condition & included items
Review the individual description and photographs for each watch’s condition, reference, stated year, and included box, papers, links, or accessories. Condition descriptions are assessments of the particular item; pre-owned watches may show signs of use. Ask for clarification or additional photos before purchasing.
Any specific warranty or service coverage will be identified in the written transaction details. Do not assume that a manufacturer’s warranty is active merely because a watch includes a warranty card. No statement here limits any warranty or remedy required by law.
3. Three-day returns for in-stock watches
For a watch purchased from our in-stock inventory, contact Watch Exchange Inc. within three calendar days of delivery or in-person pickup to request a return and obtain return instructions. Please retain your purchase details and proof of delivery.
The watch must be returned in the same condition in which you received it, together with all box, papers, accessories, links, tags, and other items included in the sale. Do not wear, alter, resize, polish, service, or remove any protective stickers or tags during the return period if doing so would change the received condition.
Contact us before sending a return so we can arrange a suitable method and confirm the return deadline, shipping, and insurance details in writing. We will inspect the returned watch and included items for compliance with the same-condition requirement and coordinate the refund. Any return shipping costs or other charges must be disclosed and agreed before purchase.
4. Special-order & sourced watches
A special-order or sourced watch is a watch we obtain specifically at a customer’s request rather than sell from our existing inventory. We will identify the transaction as a special order or sourced purchase and confirm its terms before placing the order.
Once the watch is ordered on your behalf, the sale is final and cannot be cancelled or returned for a change of mind. The three-day in-stock return policy does not apply. This does not exclude rights or remedies available under applicable law, including those relating to non-delivery, defects, or material misdescription where applicable.
5. Payment, delivery & pickup
Payment methods, any deposit, and the delivery or pickup arrangements will be confirmed in writing for each transaction. Verify payment instructions directly using our published phone number before transferring funds. Shipment timing, shipping charges, insurance, and signature arrangements will be confirmed before purchase.
If shipment is delayed beyond the agreed timeframe, we will notify you and provide the options required by applicable law, including consent to a revised shipping date or cancellation and a refund where required. Contact us promptly about a missing delivery, shipping damage, or a discrepancy, and retain the packaging and supporting photos.
6. Selling, trading & consignment
Purchases from customers, trades, sourcing services, and consignments are subject to a separate written agreement covering the particular watch, valuation, fees where applicable, payment, and other transaction details. An inquiry or preliminary estimate alone does not create a consignment or guarantee a purchase price.
7. Website use & third-party services
Use this website lawfully and do not interfere with its operation, attempt unauthorized access, or misuse its content. Website text, branding, and photography may not be reproduced for commercial use without permission from the relevant rights holder.
Links to WhatsApp, Instagram, Chrono24, or other third-party services are provided for convenience. Their terms and policies apply when you use their services. If a purchase is completed through a marketplace, its applicable buyer protections and transaction requirements also apply.
Watch Exchange Inc. is independent and is not affiliated with, endorsed by, or an authorized dealer for the watch brands displayed. Brand names and trademarks belong to their respective owners.
8. Updates & applicable rights
We may update these terms for future website use and future transactions by posting a revised effective date. Changes do not retroactively alter an existing purchase agreement. Transaction-specific written terms apply to that transaction, subject to applicable law. Nothing in these terms excludes consumer rights that cannot lawfully be waived.
9. Questions & return requests
Contact Watch Exchange Inc. with your name and watch or purchase details.